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pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

I am using dropbox using windows xp professional operating system. Today it is not working!

i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so,...
desktop
sync
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for getting back to me, SLJ1. 
 
Hmm. :thinking: Have you by any chance tried another browser or an incognito window? 
 
Also, I’d recommend ensuring that you’re not running any third party browser extensions and, as a final attempt, try clearing the cache - maybe that will do the trick. 
 
Let me know how it goes!
SLJ1's avatar
SLJ1
Helpful | Level 6
7 years ago

Hi again and thanks for the support. I cleared the cache and now the little arrow doesn't go round. the screen just sits there, blank. I havent' tried any other browser or incognito window since i never used them before when dropbox worked. Anyway....I suppose that it has just been 'improved' out of reach. sigh.

meanwhile using chrome on android, i seem unable to upload a file to dropbox. but at least i can download what is already there so I haven't lost all my documents. yet. although that waits to be confirmed as dropbox might 'develop' further 'improvements'! if it works why 'fix' it? lol

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for getting back to me, SLJ1. 
     
    Initially, please note that Dropbox doesn’t and can’t alter your files and folders (including deleting them) without user or third party app interaction. Even if you’re not able to sign in from the website on your computer, your files are still going to be there. 
     
    Additionally, we regularly release new versions of the Dropbox app with more features, better performance, and enhanced security which may not be compatible with older OS. For this reason, we periodically end support of the desktop app for these OS to keep our product offerings in line.
     
    Moving on to your main concern, I’d recommend trying to sign into your account from another browser and an incognito window, as well as ensuring that the primary browser you’re using is updated to its latest version. 
     
    Let me know what you find!
    • Bonnie K.4's avatar
      Bonnie K.4
      Collaborator | Level 9
      7 years ago

      The same exact thing is now happening to me on Safari!

      The Dropbox website was working perfectly fine about 2 day ago, then yesterday the website would not load at all. All I get is a blank white page. I rebooted my iMac and when I just tried to go to www.dropbox.com now, again all I get is a blank white page!

      I am using macOS Sierra 10.12.2.

      This needs to be solved ASAP!

      ETA: I just tried opening a new window in Incognito mode, and though the Dropbox website loaded, when I tried to sign in I got the sad kitty image that says "Error 405. Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified."

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Bonnie K.4, sorry to hear that. 
         
        Could you please send me a screenshot (without any personal info included) of the error message just to ensure I have a visual understanding of what you’re seeing?
         
        Thanks in advance!

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