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Forum Discussion

pantonfototrend's avatar
pantonfototrend
Explorer | Level 3
7 years ago

I am using dropbox using windows xp professional operating system. Today it is not working!

i have been using dropbox for over 3 years but today it is not even opening the /home page... i use windows xp professional operating system on my computers. I have noticed , for the past year or so,...
desktop
sync
Bonnie K.4's avatar
Bonnie K.4
Collaborator | Level 9
7 years ago

The same exact thing is now happening to me on Safari!

The Dropbox website was working perfectly fine about 2 day ago, then yesterday the website would not load at all. All I get is a blank white page. I rebooted my iMac and when I just tried to go to www.dropbox.com now, again all I get is a blank white page!

I am using macOS Sierra 10.12.2.

This needs to be solved ASAP!

ETA: I just tried opening a new window in Incognito mode, and though the Dropbox website loaded, when I tried to sign in I got the sad kitty image that says "Error 405. Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified."

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Bonnie K.4, sorry to hear that. 
 
Could you please send me a screenshot (without any personal info included) of the error message just to ensure I have a visual understanding of what you’re seeing?
 
Thanks in advance!
  • Bonnie K.4's avatar
    Bonnie K.4
    Collaborator | Level 9
    7 years ago

    Sure, this is what I see in the Incognito window:

    Hmm, this form is not letting me post screenshots. But this image is the error message I am getting when I log in Incognito:

    Dropbox Error 405

    When I log in through a regular Safari window, it's just a blank white page.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the screenshot, Bonnie K.4! Much appreciated. 
     
    If you’re able to sign in to your account through an incognito window, that means that there could be a browser setting that’s not allowing you to do so through a normal session. 
     
    For this reason, could you try clearing your cache and ensuring that you’re not running any browser extensions when trying to sign into the website? 
     
    Let me know of any updates!
  • Bonnie K.4's avatar
    Bonnie K.4
    Collaborator | Level 9
    7 years ago

    I just cleared the cache and turned off all extensions (I only had AdBlock & LastPass running) and no change. I still just get a blank white page.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for trying this out for me, Bonnie K.4. 
     
    I’ve sent you a ticket to the email address associated with your Community profile to have a more in-depth look into this. 
     
    When you have the chance, please check your inbox for my latest message and we’ll take it from there. 
     
    Looking forward to hearing back from you!

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