Forum Discussion

Ed1955's avatar
Ed1955
Explorer | Level 3
2 years ago

I can no longer drag and drop files into the top level of my Dropbox account

I am no longer able to drag a file or folder into the top level of DropBox.  Something that I was able to do previously.  I spoke to tech support and they were unable to solve the issue.
sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the extra info and the ticket number! From your description, it sounds like this is because of a permissions issue at the top level folder, but since we don’t have account visibility on the forum, I’d suggest continuing with our support team directly. 

 

I can see your case is now being handled by our advanced team, so I’ve left them an internal note on your behalf and they’ll contact you as soon as possible.

LoganBennett's avatar
LoganBennett
New member | Level 2
2 years ago

I am having similar issue, should I ask it here?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there LoganBennett - if your issue is similar to the one the OP outlined, you can feel free to share it here with as many details as possible.

     

    Otherwise, you can open a new thread from this page.

    • Gwenn B's avatar
      Gwenn B
      Helpful | Level 5
      2 years ago

      Hi, i am using the web version, and I only have basic, so I can't put in a ticket.  The last time I could upload was 8/16, now I am no longer able to upload files.  I either drag and drop the files or use the upload button and the file is seen in a "in queue..." but nothing further ever happens.  The files never get uploaded.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Gwenn B, Could you try switching browsers to see if this helps?

         

        Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

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