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Jamires's avatar
Jamires
New member | Level 2
5 years ago
Solved

I can see my folder online but not in File Explorer. App doesn't sync?

Hi,

 

All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.

 

Thanks,

James

desktop
sync
windows
  • Sarg3ant's avatar
    Sarg3ant
    5 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

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  • MRC62's avatar
    MRC62
    New member | Level 2
    4 years ago

    I recently got a new computer with work and installed DropBox to access all of my previous files. I noticed that all of my loose documents and folders are appearing in my new computers file explorer, but I am missing most of my documents from within those folders. When I log into DropBox online I see that all of my documents are within my folders, yet these do not appear on my new computers file explorer. For example, I have a folder which should contain 35 word documents, but in file explorer, it is only showing 4. Anyone know the answer to this?!

  • Sarg3ant's avatar
    Sarg3ant
    Helpful | Level 5
    5 years ago

    Can you hit the like on my answer trying to get free space 🙂

  • Jamires's avatar
    Jamires
    New member | Level 2
    5 years ago

    So simple yet didn't even come to mind, thanks for that!

  • Sarg3ant's avatar
    Sarg3ant
    Helpful | Level 5
    5 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

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