I can see my folder online but not in File Explorer. App doesn't sync?

Hi Shelbs, could you send me a few screenshots of the files the way you see them online, and some of what you see when you try to access your Dropbox folder locally on your device? 

No, they don't.  They're also visible on my desktop and have been used for over two years on DropBox.  They're literally missing on my new laptop.

Hey Shelbs, sorry to see you're having this issue.

Is it possible that the files you mention, have any of these characters in their names?

If so, can you remove the characters, to see if they sync?

I do not understand how in the world it is possible, but my computer's files that have been synced with dropbox only show 3 out of the 7 files I need access to, not including my person one for my account.  It says that my files are up-to-date, synced, and there's nothing I can find to help it show up in the file explorer on my desktop.  It shows up on the dropbox website but just plain isn't there for the file explorer.  Select sync is turned off and the files are accessible to me.

I run Windows on an HP spectre laptop.

Hi JasonB2, are you clicking on the initials in the Dropbox desktop application, when you click the system tray/menu bar icon?

I click on the initials and no 'Preferences' nor sync, only settings. This is important as another company asked me to sync their files and seems to remove from explorere my main clients files?? why cant it show both or three or more like One Drive?

I have to log in to like your comment, my folder's name is nothing wrong but after renaming then it can be synced again, quite weird.
PS: The folder is uploaded via Browser and appears on web only, can not see anything on the desktop app.

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ronalandaniel wrote:

I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. ... how do I sync the ones that aren't showing up?

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You're probably looking for Selective Sync.

When I got a new computer, the Dropbox install said something about me having a ton of files and that I should just select which ones to show for now. I selected very few. Now, I need some files. I see them in Dropbox online, but I don't know how to get them to appear in my computer's Dropbox folder. (I know that the items in my computer's Dropbox folder I can choose to SmartSync as Local or Online Only - but how do I sync the ones that aren't showing up?)