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CandiceY's avatar
CandiceY
Explorer | Level 4
3 years ago

I cannot access a shared folder anymore. Link is broken.

Please help!   I've had access to a folder shared with me for years, but all of a sudden, when I click to view the contents of the folder, it says that the link is broken. No changes have be...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi CandiceY, let's jump right into this! 

 

You mentioned the error "link is broken", so I'm guessing you're talking about a folder that's been shared with you as a shared link, is that right? If not, then feel free to correct me. 

 

Have you tried accessing the shared link using a different browser? Although since this happened on both your laptop, and mobile I think it's consistent.

 

Can you send me a screenshot of the precise error, please? 

 

Keep me posted! 

  • CandiceY's avatar
    CandiceY
    Explorer | Level 4
    3 years ago

    Hi Megan,

     

    Correct, it's a folder that has been shared with me.

     

    This is the screenshot on Chrome browser:

     

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