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CandiceY's avatar
CandiceY
Explorer | Level 4
3 years ago

I cannot access a shared folder anymore. Link is broken.

Please help!   I've had access to a folder shared with me for years, but all of a sudden, when I click to view the contents of the folder, it says that the link is broken. No changes have be...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

What exactly is the error CandiceY ?

CandiceY's avatar
CandiceY
Explorer | Level 4
3 years ago

Hi Mark,

 

It just says that the link "isn't quite right" on Chrome as well as Microsoft Edge.

 

On my phone, the app notified me of the shared folder (as a new link was sent to me again) and when I clicked on the link, it said "link does not exist"

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CandiceY, thanks for the info! 

     

    It seems the shared link has either been removed by the owner, or the folder in said link could have been moved.

     

    In any case, you'd need to contact the person that created the link, and check with them for more info. You mentioned that the owner doesn't have any issues. 

     

    Can they possibly send you a new link to the folder then?

    • CandiceY's avatar
      CandiceY
      Explorer | Level 4
      3 years ago

      Hi Megan

       

      The owner of the folder hasn't moved or changed a thing. And he sent me 2 new links today, with the same result on both links.

       

      I've had to upgrade to be able to view the content. So I was basically forced to upgrade, even though it had been working all along, until today.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi CandiceY, is it possible that they sent you direct access to the shared folder, hence why you had to upgrade? 

         

        In order for you to add the folder to your account, or even view it directly, -provided it was a shared folder, and not a shared link- you'd need extra storage.

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