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CandiceY's avatar
CandiceY
Explorer | Level 4
3 years ago

I cannot access a shared folder anymore. Link is broken.

Please help!   I've had access to a folder shared with me for years, but all of a sudden, when I click to view the contents of the folder, it says that the link is broken. No changes have be...
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CandiceY's avatar
CandiceY
Explorer | Level 4
3 years ago

Hi Megan

 

The owner of the folder hasn't moved or changed a thing. And he sent me 2 new links today, with the same result on both links.

 

I've had to upgrade to be able to view the content. So I was basically forced to upgrade, even though it had been working all along, until today.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi CandiceY, is it possible that they sent you direct access to the shared folder, hence why you had to upgrade? 

 

In order for you to add the folder to your account, or even view it directly, -provided it was a shared folder, and not a shared link- you'd need extra storage.

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