Forum Discussion

AITANEET's avatar
AITANEET
New member | Level 2
2 years ago
Solved

I can't access an old file that was shared with me via link

I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email. 

 

Share
shared links
  • Rich's avatar
    Rich
    2 years ago
    AITANEET wrote:

    I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

    You'll need to contact the person that sent it to you and ask for a new link. The original link was either removed or the file deleted by the owner. Only they can send you a new link.

3 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    AITANEET wrote:

    I HAVE A FILE from 2016 - when i try to access it the link is not working anymore - how i can retrieve this file and video to my current email.

    You'll need to contact the person that sent it to you and ask for a new link. The original link was either removed or the file deleted by the owner. Only they can send you a new link.

  • AITANEET's avatar
    AITANEET
    New member | Level 2
    2 years ago

    i cant find the orginal email for the link or file that was shared with me . all i have is a person name -  may 19 2016 .  the link is no longr working from this email i have. 

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    AITANEET, do you know who the user that shared with you the link is? If you do, you need to ask them for a new shared link instead.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!