Forum Discussion

CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

I can't access some folders after installing the app

Hi, I purchased a MacBook Pro, running Ventura 13.5. I installed Dropbox so I could access my existing files.  After the install, I can only accesses a small portion of my files (they seem to be the ...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It isn't possible for two separate Dropbox accounts to have the same email. Either one of them has a minor typo in it, or the email was changed but not reflected on the machine.

 

When you click the Dropbox icon in the system tray on the Windows machine, what message is written on the bottom left?

CrewSandy1's avatar
CrewSandy1
Explorer | Level 3
3 years ago

Jay,

 

It says "your files are up to date"

 

AABlanchard

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