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Forum Discussion

Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3
2 years ago
Solved

I can't activate Dropbox Backup on my new Mac

Hi Team, i have a company Dropbox account, on my old laptop i did put automatic backup for my desktop, so bascially everything i put on my desktop backs up directly which was very convenient, now i...
desktop
Dropbox Backup
Mac
sync
  • Nancy's avatar
    Nancy
    2 years ago

    Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. 

     

    Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

Mhmd Hakam's avatar
Mhmd Hakam
Explorer | Level 3
2 years ago

no it is still the same, i did reboot the mac, i uninstalled Dropbox and downloaded again but still im not getting the option to automatically backup my desktop. any reasons why? what should i do? one more thing the status of the old mac on this page is showing "unlinked" 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Mhmd Hakam! You mentioned above that you’re running this app version 198.3.7448. Please note that this is a beta app version, so I’d like you to do is switch to the stable one instead.

 

To do this, please go here and turn off “early releases”. After that, you can download the stable app version from this link.

  • Mhmd Hakam's avatar
    Mhmd Hakam
    Explorer | Level 3
    2 years ago

    Thanks, should i un-install the previous one? if yes how can i do that? i only delete the app from the application folder or i should do something else?

     

    Thanks,

  • Mhmd Hakam's avatar
    Mhmd Hakam
    Explorer | Level 3
    2 years ago

    Hi Again, i did download version 197.4.7571 but im still not getting the Automatically backup option below screenshot for ref. i hope there is a solution for this as it is getting a bit frustrating

  • Mhmd Hakam's avatar
    Mhmd Hakam
    Explorer | Level 3
    2 years ago

    Hi Team, any feedback on the below? 

     

    Thanks, 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi again Mhmd Hakam, and sorry for any delays. I see you mentioned in the beginning that you’re part of a Business team. 

       

      Can you check with your team admin (in case you’re not one yourself), if they’ve disabled the Dropbox Backup feature for the whole team? Here’s how they can double check this on their end.

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