Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
Lost my files when cancelling a trial with Dropbox Backup active
DROPBOX Backup deleted my files when I cancelled my 3TB trial. Has anyone here experienced the same thing? Here's how it happened. I was on the free version and upgraded to a 3 TB trial version. Dropbox backed up all my MP3's and Audacity projects. there were many. I watched the app work syncing my files and looked around at the features for about a month but decided to cancel. In the meantime, apparently, I was at my 3TB limit, or close to it when I ended my trial. After I saw the app do quite a bit of syncing after cancelling, I was delivered back a laptop that had nothing in the 'PC' folder!! I had a large amount of Audacity projects there as well as an amount of MP3's I had exported from Audacity, as I said. THIS SHOULD NEVER HAPPEN, RIGHT?? Bad, bad, bad for your potential customers!!!!!!!!!!! I'm wondering if Dropbox still has my files and if I can get them restored to me.
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
19 Replies
- Jay
Dropbox Staff
Hi STUOS, thanks for bringing this to our attention.
Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files?
Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine?
This will help me to assist further.
THANKS Jay!!!!!!
I was able to find the date the files were deleted using the events page (9/1), but the COOL thing was that I was not TOO LATE to restore my files from the Deleted Files page! Dropbox keeps them for a month. I started the download and it looks like my files are being restored NOW, as I see the spinning square "Restoring files" go round and round on my laptop. This could take a while to finish up tonight, but before I started the restore, I attached a wired ethernet cable instead of using wireless, so that should help keep the connection up while it downloads all my Audacity content. THANKS AGAIN JAY.
YOU ROCK.
Stu Osborn, Newport, ORTo answer your questions Jay, I don't remember cancelling the Dropbox Backup before I cancelled my trial. I believe it was still syncing when I cancelled. And I probably made some changes on my machine since, but not many. I may have deleted a few files but nothing important.
UPDATE: Jay, now that I recall, and I can see it in the events page, after this all happened I actually DID delete all but one of my Audacity eNNNNN.au files which were used to launch my Audacity projects before all this happened. I was disgusted and perplexed and decided to just start over. But then I saw the Dropbox Community and wondered if Dropbox still had my files, so I did the original post which you answered, thanks.
Jay, QUESTION: Before I started my restoration this evening, I had paused my Dropbox syncing a few days ago. Should that have been unpaused while my files were restoring? Should I unpause syncing while the restoration is happening, or should I just leave it alone?
