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mtozsu's avatar
mtozsu
Explorer | Level 4
3 years ago

I can't create File request when using the website. No option there.

I am trying to create a File Request. I login to dropbox, and click on File Requests on the left. But the page is coming up empty -- there is no New request to select from. What do I do? I am on a Ma...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi mtozsu, thanks for bringing this to our attention.

 

Could you attach a screenshot showing what you're seeing on the site from that page?

 

This will help me to assist further!

mtozsu's avatar
mtozsu
Explorer | Level 4
3 years ago

I did what was asked -- clearing the cache and also trying the incognito mode. No difference, I still see an empty page. I am attaching the screen shot. THis is frustrating as I am trying to set up a file request for a course and I don't have an ton of time before I have to get this done.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI mtozsu, do you have any browser extensions, proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • mtozsu's avatar
      mtozsu
      Explorer | Level 4
      3 years ago

      I don't think so. But if you tell me which extensions to look for I could check.

       

      I went through that list and attempted to reach each one.

      • addtodropbox.com failed; said it could not reach it
      • app.hellosign.com was reachable
      • db.tt -- strangely, this brought up my Dropbox files and I tried once again File Request and this time it worked. Have no idea why.
      • docsend.com reachable
      • dropbox.com reachable
      • dropboxapi.com not reachable
      • dropboxbusiness.com reachable
      • dropboxcaptcha.com giving me a blank page (reasonable I think)
      • dropboxforums.com reachable
      • dropboxforum.com reachable
      • dropboxinsiders.com reachable
      • dropboxlegal.com reachable
      • dropboxmail.com reachable
      • dropboxpartners.com reachable
      • dropboxstatic.com gives 4xx error
      • dropboxteam.com reachable
      • dropbox.tech reachable
      • dropbox.zendesk.com reachable and redirects
      • getdropbox.com reachable
      • learn.dropbox.com reachable
      • links.dropbox.com gives 4xx error

      I hope this info is useful. For now, my problem is resolved, but i have no idea why.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Awesome news mtozsu! 

         

        Keep an eye on it, and if it comes back we'll be here to tackle it down. 😎

         

        Thanks a bunch!

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