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Forum Discussion

yazmina's avatar
yazmina
Explorer | Level 4
4 months ago

I can't edit the description of existing file requests, or create new ones on my Dropbox account.

I can not edit the description of my file request or create a new file request in from the sidebar like I used to. I have tried on both my phone and PC Dropbox websites.
Create
edit
File requests
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

HI yazmina, thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

yazmina's avatar
yazmina
Explorer | Level 4
4 months ago

Thank you Jay​ 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago

    Have you tried clearing your cache and cookies yazmina​ ? 

    Somebody else posted a very similar issue a few days ago and that resolved it. 

    • yazmina's avatar
      yazmina
      Explorer | Level 4
      4 months ago

      I tried that but it still doesn't work

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hi yazmina, let me jump in here! 

        I used your Community-linked email address to search on our system, and I couldn't locate any tickets there. 

        Did you manage to reach out to our Support, or should I send you an email, in order for us to have a closer look into this? 

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