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Forum Discussion

Giova GT's avatar
Giova GT
New member | Level 2
2 years ago
Solved

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.
Android
Camera uploads
Error Messages
Mobile
  • FiggleWiggle's avatar
    FiggleWiggle
    2 years ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.
R S12's avatar
R S12
Helpful | Level 5
2 years ago

Having similar problem on Samsung A54. If I click "turn on camera uploads" dropbox gives me the message "to enable camera uploads, allow Dropbox to access your storage" and a "settings" link. Clicking on the settings link takes me to an "app info" page for dropbox, with a Permissions link ... clicking on permissions lists camera, notifications, photos and videos, contacts ... AND NO "STORAGE" OPTION.

 

So, the original question stands: how do I enable camera uploads for dropbox on my Samsung phone?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi R S12, I have the same phone and am not experiencing this issue. 

 

Could you attach a screenshot showing the exact prompt you're receiving?

  • R S12's avatar
    R S12
    Helpful | Level 5
    2 years ago

    Jay - you've indicated users should go to the Permission manager section.

     

    Please outline what you expect users to find there and what you expect them to do there.

     

     

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