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digitalworker's avatar
digitalworker
Explorer | Level 3
4 years ago
Solved

I can't find a file using the search bar

Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear.       And the f...
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  • Megan's avatar
    Megan
    4 years ago
    Hi digitalworker, sorry to jump in here! 

    I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

    I'll keep an eye out on both the ticket and this thread. 
     

    If you need anything else, let me know.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey digitalworker, thanks for bringing this to our attention.

Are you seeing the same issue, if you try from a different browser or an Incognito/private browsing window?

And can you also clear your browser's cache to see if that helps?

Let me know how it goes. 
digitalworker's avatar
digitalworker
Explorer | Level 3
4 years ago

Hi @Hannah I already tried from another browser and from a private window as well.

 

The files were uploaded from Dropbox App Desktop and when I search on the web page, it doesn't get the files, but they are inside the folder

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi digitalworker, I'd recommend getting in contact with the support team directly for further assistance.

    Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi digitalworker, sorry to jump in here! 

        I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

        I'll keep an eye out on both the ticket and this thread. 
         

        If you need anything else, let me know.

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