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digitalworker's avatar
digitalworker
Explorer | Level 3
4 years ago
Solved

I can't find a file using the search bar

Hi, I have a problem with my dropbox account, I uploaded files in a shared folder, the files are in the folder, but when I use the search bar they do not appear.       And the f...
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  • Megan's avatar
    Megan
    4 years ago
    Hi digitalworker, sorry to jump in here! 

    I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

    I'll keep an eye out on both the ticket and this thread. 
     

    If you need anything else, let me know.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi digitalworker, sorry to jump in here! 

I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. 

I'll keep an eye out on both the ticket and this thread. 
 

If you need anything else, let me know.
YemenShabab's avatar
YemenShabab
New member | Level 2
4 years ago

hello sir i have the same problem here with me i have the files but when i search for them in search bar didn't find them زز

  • digitalworker's avatar
    digitalworker
    Explorer | Level 3
    4 years ago

    Hello, my problem was that I uploaded the files through the folder in windows in an old operating system, then I changed the machine and that error no longer occurred, What operating system do you use?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi YemenShabab, how are you today? 

     

    Do you notice the same behavior when using a different browser? 

     

    Keep me posted on the results!

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