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anna_be's avatar
anna_be
Explorer | Level 3
8 months ago

I can't find my file transfers after upgrading my Dropbox account.

I shared five links with a Basic account, all of which were supposed to expire tomorrow (29 April 2025). However I received an email today notifying me that they hadn't been downloaded yet. In respon...
Dropbox Transfer
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi anna_be, welcome to our forum and thanks for your post.

Can you send me a screenshot of what you see under your Dropbox Transfer page? 

Is there any chance those transfers were opened from a different Dropbox account instead? 

You can verify this by opening the email you received by Dropbox and double checking the email address you received it to. Is it the exact same as the one you see on this page?

Let me know what you find.

  • anna_be's avatar
    anna_be
    Explorer | Level 3
    8 months ago

    Thank you for your answer Nancy!

    The transfers were not opened from a different account (the email address is the same).
    On the Dropbox Transfer page there isn't any file...

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the screenshot! I’m guessing you can’t see them even when clicking on the “Expired” option, right?

      Besides that, are you currently in touch with any of the users that were supposed to download those files from your Dropbox account? Are they getting any errors, when accessing your transfer?

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