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anna_be's avatar
anna_be
Explorer | Level 3
8 months ago

I can't find my file transfers after upgrading my Dropbox account.

I shared five links with a Basic account, all of which were supposed to expire tomorrow (29 April 2025). However I received an email today notifying me that they hadn't been downloaded yet. In respon...
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anna_be's avatar
anna_be
Explorer | Level 3
8 months ago

Thank you for your answer Nancy!

The transfers were not opened from a different account (the email address is the same).
On the Dropbox Transfer page there isn't any file...

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the screenshot! I’m guessing you can’t see them even when clicking on the “Expired” option, right?

Besides that, are you currently in touch with any of the users that were supposed to download those files from your Dropbox account? Are they getting any errors, when accessing your transfer?

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