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Tonno's avatar
Tonno
New member | Level 2
2 years ago
Solved

I can't generate links because of a Phishing issue.

Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severe...
Error Messages
Shared Links
  • Jay's avatar
    Jay
    2 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Tonno, thanks for bringing this to our attention.

 

It sounds like your shared links have been paused due to the information in this article. 

 

Have you tried deleting any existing shared links to see if this helps?

 

Keep me updated with any progress!

  • Enrico60's avatar
    Enrico60
    New member | Level 1
    12 months ago

    I can't generate links because suspension sharing activity

    Dear Dropbox Community Support Team,

    I’ve received a notification stating: “We have suspended your sharing activity. More details…”. (from Italian-English translation)

    A few days ago I tried to share a PDF printout of some suspicious e-mails with a security consultant, but Dropbox started to block me and now I can no longer share. My account is a Basic one, sufficient for my needs.

    How could I recover the functionality of my account? I removed from my Dropbox space the PDF files that contained the phishing elements.

    Thank you for your support.

    Best regards,

    Enrico

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey Enrico60, can we send you an email, so we can take a look at the issue internally?

      • Enrico60's avatar
        Enrico60
        New member | Level 1
        12 months ago

        Hi Hannah,

        Yes, you can. Thanks 

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