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eludlow's avatar
eludlow
Explorer | Level 3
1 month ago
Solved

I can't make files available offline on Mac OS

Application Affected Dropbox Device Mac Studio Operating System/Browser (if using the web) macOS 26.2 (25C56) Dropbox App Version (if using the app)241.4.4795 Question or Issue Setting up a n...
desktop
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi eludlow, thanks for messaging today!

When you say you tried to download en masse, do you mean by right clicking the Dropbox folder and choosing the Available offline option?

This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

    • eludlow's avatar
      eludlow
      Explorer | Level 3
      1 month ago

      Thank you. Actioning that now. It's now syncing for the first time. Only once that's done will it be Abel to update to Dropbox on File Provider.

      Will report back!

      • eludlow's avatar
        eludlow
        Explorer | Level 3
        1 month ago

        Hmm well I’ve done the reinstall as outlined. It then proceeded to sync, taking five hours. I then set to offline files and moved to the Apple File Provider, and the reindexing took five hours. Nothing showing as offline so I’ve right clicked the main Dropbox folder again and set “make available offline” (Dropbox menu item) and it’s syncing AGAIN (five hours estimated). 

        strong sense of Déjà vu!

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