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psychomaniac189's avatar
psychomaniac189
New member | Level 2
12 months ago

I can't paste the screenshots I capture on Windows

For some reason I cannot pate the screenshots after I press "Print Screen". I have dropbox on my pc set to copy link when image is ready and then there is a pop up on the bottom right when I take a p...
desktop
Photos
windows
psychomaniac189's avatar
psychomaniac189
New member | Level 2
12 months ago

here is a video of dropbox epic faiing https://youtu.be/XNJvMna8NnY

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey psychomaniac189, it might sound unimportant, but have you restarted your device since this started happening?

    • psychomaniac189's avatar
      psychomaniac189
      New member | Level 2
      12 months ago

      Yes I have. I even installed it again. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thanks for clarifying that for us psychomaniac189 - much appreciated.

        Could you please try the latest, stable version of the desktop app from this page directly?

        Just make sure to toggle off the early releases from your account's settings first. 

        Let us know of any updates!

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    12 months ago

    psychomaniac189 - Thanks for sharing this video -- super helpful.

    I'm passing this issue over to our team, so they can dig into it.

    Can you confirm: when you're attempting to paste the link, where are you pasting it? Are you selecting a text field/box? 

    Cheers,

    Ryan

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    12 months ago

    psychomaniac189 --

    Also, I want to note that, currently, this pop-up experience is only in our "beta" version of the app. You'll know you're on beta if the middle number of your app version is "3" (e.g., 216.3.4255). 

    If you'd like to switch to the "stable" version of the Dropbox app (with less experimental features), you can download it here.

    • psychomaniac189's avatar
      psychomaniac189
      New member | Level 2
      12 months ago

      THIS DOES NOT WORK!!!!!!!!!!!!!!!!!!! I'VE UNINSTALLED AND REINSTALLED VIA THAT LINK YOU SENT AND EACH F**KING TIME IT INSTALLS A VERSION WITH A .3!!!!!!!!!!!!!!!!! 

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