We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
carlosgap5
6 years agoHelpful | Level 6
I can't save files in my Dropbox folder
Since last week, while working on office, or autocad, or anything, i cant save files to dropbox folder. It gives a message that the file dont existe (if the file is new) or if it was existent it says...
- 6 years ago
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
carlosgap5
6 years agoHelpful | Level 6
No the icon stays fixed as not syncing...
Attached is the prt screen, sorry it is in portuguese, but its saying that cant acess the file, and if you look it into de path, the name of the file is a number... it is not office related i think cause lets say autocad is same, however paint, now trying the edit the prt screen that was gonna sent you, saved normally...
Rich
Super User II
6 years agoTemporarily close the Dropbox application or pause syncing, then try to save a file in the Dropbox folder again. What happens?
- carlosgap56 years agoHelpful | Level 6
if pause syncing same message...
however closing the application and then restarting windows explorer, it saved normally...
- carlosgap56 years agoHelpful | Level 6
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
- Lusil6 years ago
Dropbox Staff
Thanks for keeping us in the loop, carlosgap5, and glad to hear that you were able to resolve your concern in the end - awesome work!
If anything else comes up in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!