Forum Discussion

carlosgap5's avatar
carlosgap5
Helpful | Level 6
6 years ago
Solved

I can't save files in my Dropbox folder

Since last week, while working on office, or autocad, or anything, i cant save files to dropbox folder. It gives a message that the file dont existe (if the file is new) or if it was existent it says...
desktop
Error Messages
sync
  • carlosgap5's avatar
    carlosgap5
    6 years ago

    just discovered that the latest windows 10 update was causing the issue.

    uninstalled the update from 14february,  wich is KB4524244, fixed the problem

carlosgap5's avatar
carlosgap5
Helpful | Level 6
6 years ago

just discovered that the latest windows 10 update was causing the issue.

uninstalled the update from 14february,  wich is KB4524244, fixed the problem

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for keeping us in the loop, carlosgap5, and glad to hear that you were able to resolve your concern in the end - awesome work! 

If anything else comes up in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!

  • carlosgap5's avatar
    carlosgap5
    Helpful | Level 6
    6 years ago

    The problem is back, no windows updates, and dont know waht to do....

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey carlosgap5, sorry to hear that the behavior is happening again. 

      Out of curiosity, you mentioned in an earlier post that when you relaunched the application, you were able to save normally. 

      Could you just clarify for me if you meant MS Excel or the Dropbox desktop app?

      Thanks!

      • carlosgap5's avatar
        carlosgap5
        Helpful | Level 6
        6 years ago

        Hi Lusil 

        i meant dropbox...

        And the behaviour is unstable... this morning it is saving normally

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!