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Sho Jo's avatar
Sho Jo
New member | Level 2
6 months ago

I can't save shared content to my Dropbox account, or download/print it. What can I do?

Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure.  Now, they have shared more files but I can't download them.  It says th...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Sho Jo​! Thanks for posting here today. 

Were these files shared with you via link? If yes, were you clicking on the “Save to my Dropbox” option previously to add them directly to your Dropbox account, instead of downloading them to your device? You can send me a screenshot of what you're seeing at the moment, too. 

As for printing the documents, you can download them to your computer indeed and print them after that. 

However, can you clarify what you see if you try to print them directly via the Dropbox website? Is the option grayed out, or doesn’t it show at all?

Give me a nudge, once you have more info.

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