Forum Discussion

Sho Jo's avatar
Sho Jo
New member | Level 2
6 months ago

I can't save shared content to my Dropbox account, or download/print it. What can I do?

Hi, the first time someone shared files with me I was able to download them into my own Dropbox storage to view at my leisure.  Now, they have shared more files but I can't download them.  It says th...
Download
Share
Web
Sho Jo's avatar
Sho Jo
New member | Level 2
6 months ago

Thanks Nancy.  The link was shared with me via email.  When I click on it, Dropbox opens and shows the files.  It has my account initials at the top, so I guess this means it has opened in my account?  I'm using a desktop, and I had Dropbox already open before clicking on the link in the email. 

Apart from seeing the files the person is sharing with me, the only other things I can see on my screen are the layout button (grid or list) and then at the top left there are two other buttons:

1/  Download (greyed out).  If I click on it the message comes up "You don't have permission to download this folder.

2/  Share.  If I click on this I can copy the link.

That's it.  Where do I find the Save to my Dropbox option?  I'm so confused.  Please help. 

Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for following-up, Sho Jo! Did you check with the owner to make sure they haven’t disabled downloads?

    If you did, and that’s not the case, I’d like a screenshot of what you see on your end, after clicking on the link you received in your email (feel free to mask the contents of the link, if you wish, so that they’re not visible on the forum).

    We'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!