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emmav's avatar
emmav
New member | Level 2
1 month ago

I can't see files that were shared with me in my account

Device
(Asus Laptop)
Operating System/Browser (if using the web)
(Windows 11)
Syncing Status
("Up to date")

Question or Issue
Please help me, my boss has a shared files with me and I cannot see it on my end but with her its there, I'm using dropbox webpage only. I followed the articles with firewall and its all fine. Please help me resolve this issues please. 

Dropbox Basic
File access
Shared Files

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey emmav, wishing you a Happy New Year!

    Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Welcome to our Community, emmav!

    Let's see what we can find out about this.

    Did your boss share individual files with you or folders? 

    Do you know what steps she followed to share them?

    And if you go to your shared page, are you able to see them?

    Let me know and we'll go from there.

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