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TEKma1980's avatar
TEKma1980
New member | Level 2
7 years ago

I can't see the option to "Copy link" from my desktop app

I have in the past been able to right click a file or folder and get the option to "Copy Dropbox Link".  As of about a week ago, that option stopped showing up. How do I get it back?

15 Replies

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  • jasmintulk's avatar
    jasmintulk
    New member | Level 2
    6 years ago

    I have the same issue - have tried all the things - has there been a solve for this one?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear that jasmintulk.

    Just to ensure troubleshooting now, could you send me the exact status of the desktop app as shown within your computer's system tray/menu bar?

    Thanks!

  • DianaScutelnicu's avatar
    DianaScutelnicu
    New member | Level 2
    6 years ago

    Hi, Yes, I've been contacted by someone from Dropbox Support called Jackie, I sent a few screenshots and the problem got fixed. 

     

    It's worth sending them an email and get in contact with them directly.<support@dropbox.zendesk.com> - their email address. 

     

    I hope this helps. 

  • thylacinedesign's avatar
    thylacinedesign
    Explorer | Level 3
    6 years ago

    Hi Lusil and Walter,

    Thank you for being in touch regarding our dropbox isues (and apologies for the slow repsonse).

    We are still having the dame issue on 2 of our company computers - 'Copy Dropbox Link' not showing up on the desktop folder.

    A screenshot of the info that displays when I hover my mouse over the app icon is below.

    Screen Shot 2020-01-20 at 10.14.30 am.png

    Thanks for your help with this

    Minnie

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi Minnie, welcome back! I'd be more than happy to have a better look into this with you.

    I've sent you a ticket to the email address associated with your Community profile, so when you have the chance, please check your inbox for my latest message. 

    Looking forward to hearing back from you!

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