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Chinseokyen's avatar
Chinseokyen
New member | Level 1
11 months ago

I can't share any files with my members. It states "banned member", what can I do?

In this morning, I wanna share the folder to my member by inviting his email, but unable to share it where it stated banned member, what can I do? 
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Chinseokyen, I'd suggest waiting till tomorrow to see if your sharing ability will resume.

However, if this is an urgent case I can open up a ticket on my end for you, in order for our specialized agents to help you with that. 

Chinseokyen's avatar
Chinseokyen
New member | Level 1
11 months ago

Yes abit urgent. please help me to open up a ticket

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I just sent you an email, in order for us to have a closer look into this Chinseokyen.

    I'll see you there, thanks!

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