Forum Discussion

Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

I can't upload files to the Dropbox site any more, why?

I used to be able to upload files to my Dropbox account by clicking Upload, clicking the file I want uploaded and then click the Open box. Now when I do all that, the open box is faded and won't let ...
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try temporarily disabling it completely to see if this helps with uploading to the Dropbox site?

Cathy11's avatar
Cathy11
New member | Level 2
2 years ago

How would I do that?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You'll need to check the McAfee site on how to disable it, as we wouldn't have any information on how to do that.

    • Cathy11's avatar
      Cathy11
      New member | Level 2
      2 years ago

      Ok. So, to be clear, I should be temporarily disabling McAfee's firewall not the whole program? Also it looks like my computer has a Windows Defender firewall too. You can turn it off, but it says that it is not recommended, next to that option.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        As it sounds like you're not certain, you don't need to disable the antivirus or firewall. It does sound like something in the browser itself is preventing the Dropbox site from working normally, since we're not experiencing this issue here.

         

        Please could you try using a different computer to see if the site loads normally with the upload button working correctly.

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