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chalizay's avatar
chalizay
Explorer | Level 3
2 years ago
Solved

I don't see an option to make my files online-only on my Windows desktop app

Hello   I have just installed Dropbox v200.4.7134 on Windows 11 Pro 23H2. I have Dropbox Plus.   In the app preferences there is no Smart Sync option. My drive is smaller than my Dropbox spac...
desktop
sync
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi chalizay, did you install the Dropbox desktop application with admin privileges, as you mentioned you have a company device with high security?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK to jump in, chalizay. You mentioned previously that you see an option to make your files available offline, but not online-only. 

 

First off, can you try to download this app version instead? 

 

If the option doesn’t appear after that, and your Dropbox app is up to date, I’d like a screenshot of the syncing icons you see next to your files, once you open your local Dropbox folder.

chalizay's avatar
chalizay
Explorer | Level 3
2 years ago

Thanks Nancy - that version is installed but nothing has really changed. Not sure if I should add that this is a company computer with a disproportionately high security set up.

 

Here's the menu options in my local folder:

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Oh I see, thanks for clarifying. As for the syncing icons, can you tell me if you see any at the moment next to your files or what do they look like? This is what they look like for reference.

    • chalizay's avatar
      chalizay
      Explorer | Level 3
      2 years ago

      I don't have any sync icons appearing at all

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you check the syncing status of your Dropbox app this way, what does it report?

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