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RichieRich1891's avatar
RichieRich1891
Helpful | Level 6
3 years ago
Solved

Unspecified Error while opening .txt file Online Only - Windows 11 22H2

Hi Support,

 

With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Windows 10 (21h2 & 22H2), the .txt automatically download, when I open the .txt file).

 

Can this please be fixed?

 

I can only open these files, after I download the files, by making them available offline.

 

Tnx.

 

Kind regards,

 

Richie

desktop
Error Messages
Windows

31 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi RichieRich1891, sorry to hear you're having issues with this.

     

    Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, does this happen with all files of this file type or does it happen with others as well?

     

    Any additional information is more than welcome!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey RichieRich1891, sorry to jump in here.

     

    Does this happen with all your online-only .txt files or just specific ones?

     

    And if you try to make one of them available offline, move it out of the Dropbox folder and then back in, does that help?

  • RichieRich1891's avatar
    RichieRich1891
    Helpful | Level 6
    3 years ago

    Hi Hannah,

     

    For the moment I only discovered it with the .txt files.

     

    If I make it offline, I don't get any errors.

    Also if I move the file from the dropbox folder to my desktop and back to the dropbox folder, I don not get any errors.

    But is I make the file "Online only" again and try to open it, I get the error back.

     

    But I decided to revert back to Windows 10 for a while, because Windows 11 itself has still a lot of bugs.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi everyone, is the file marked as online-only, available offline or available as per this article?

  • Parfa's avatar
    Parfa
    Explorer | Level 4
    3 years ago

    Hi Jay, they are marked as online only.

  • RichieRich1891's avatar
    RichieRich1891
    Helpful | Level 6
    3 years ago

    Hi Jay,

     

    The file is marked as Online Only.

     

    When I test this in Windows 10 22H2, the .txt file becomes available (White icon, with the green checkmark), when I double click the file.

     

    This is the behavior we need in Windows 11 22H2. 

     

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi everyone, I hope you’re all doing well. 

     

    Anyone that has the same issue, besides Richie, can you please clarify what’s the app version of your Dropbox app? 

     

    Also, are you only having the issue with .txt files or with all files that are online-only?

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