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RichieRich1891's avatar
RichieRich1891
Helpful | Level 6
3 years ago
Solved

Unspecified Error while opening .txt file Online Only - Windows 11 22H2

Hi Support,   With dropbox client v163.4.5456 on Windows 11 22H2 (OS Build 22621.963), I still have the Unspecified Error, while opening a Online only .txt in the Windows 11 File Explporer. (In Win...
desktop
Error Messages
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi everyone, is the file marked as online-only, available offline or available as per this article?

RichieRich1891's avatar
RichieRich1891
Helpful | Level 6
3 years ago

Hi Jay,

 

The file is marked as Online Only.

 

When I test this in Windows 10 22H2, the .txt file becomes available (White icon, with the green checkmark), when I double click the file.

 

This is the behavior we need in Windows 11 22H2. 

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi everyone, I hope you’re all doing well. 

     

    Anyone that has the same issue, besides Richie, can you please clarify what’s the app version of your Dropbox app? 

     

    Also, are you only having the issue with .txt files or with all files that are online-only?

    • Miklos's avatar
      Miklos
      Explorer | Level 4
      3 years ago

      Edit: Not relevant.

      • Parfa's avatar
        Parfa
        Explorer | Level 4
        3 years ago
        Hey Miklos, please re read the title for this thread. You can start your own but please don't hijack this one, thanks.
    • Manok02's avatar
      Manok02
      Explorer | Level 4
      3 years ago

      I have a client that I working with that has the exact same issue. They have Windows 10 22H2 computers as well as Windows 11 22H2 computer and only the new Windows 11 computers have this issue. 

      Dropbox v.164.4.7914. 
      The issue is ONLY with the .txt files. No other files have this issue.
      Also, it is with .txt files that are in the Online-Only state. If they download the files, then the issue goes away.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Manok02, sorry to hear about this.


        Can you please check if this persists on the latest, stable version of the desktop app found on this page?

         

        If it does, I'd suggest having your client making the files they'd like to open available offline on their computer first. 

    • Artilyn's avatar
      Artilyn
      New member | Level 2
      3 years ago

      Still having this issue.  Any idea what the problem is?  

  • nateR's avatar
    nateR
    Explorer | Level 4
    3 years ago

    Good afternoon,

    is there any update regarding this issue? Has the specific version or update that caused this been identified? We have multiple clients who are severely hampered due to this. 

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