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luispedroferreira's avatar
luispedroferreira
Explorer | Level 4
2 years ago

I don't see the option to unshare a folder, even though I'm the owner

I'm facing some problems when trying to stop sharing several folders I'm the owner. The share icon is present, but I am the only member of this folder. I understand that until I remove myself f...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JSLK-, could you attach a screenshot showing the folder in Dropbox and the prompt you get when trying to unshare, while hiding any personal names or emails, in order to understand what you're seeing?

JSLK-'s avatar
JSLK-
Explorer | Level 4
2 years ago

Sorry no, here it is 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that, JSLK-! Can you send us one more screenshot of what you see when opening the "FinanceHelp" folder on your Dropbox account? Please make sure that the folder's filepath is showing, as well. 

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

     

    Here it is!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JSLK-, let me say that I appreciate your patience on this! 

     

    Another thing that I can think of is if you used to have another shared folder inside the FinanceHelp at some point.

     

    You can check your sharing tab here, and check if there are any old folders that show up there. If there are, can you add it/them back and let me know where it/they can be located? Do you see anything inside 'FinanceHelp'?

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

    Surely the folder had some file in the past - but they are all removed. So now - its empty.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind checking your sharing tab, just to check and confirm if any folders show up there JSLK-? 

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

    As seen -  only me, as owner. Else completly empty..

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    And what options do you get when you click on the cogwheel or the 'settings' options shown in your screenshot JSLK- ? 

     

    Have you tried deleting the folder by the way?

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

     

    The seetings option I get - is the one I already have uploaded - and that is missing the "unshare link". 

    Deleting the folder is just removing me as member. The folder is still there, as shown belowe.

    There is clearly an error - please correct!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    At that point, can I send you an email in order for us to have a closer look into this JSLK-? 

  • JSLK-'s avatar
    JSLK-
    Explorer | Level 4
    2 years ago

     

    Yes - just sent to the account email - I have access to the inbox.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I just sent you the email, I'll see you there JSLK-! 

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