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Thomas35's avatar
Thomas35
Explorer | Level 4
2 years ago

I don't see the option to upload folders and docs

I'm trying to save documents and maps to Dropbox. But it doesn't seems to work.
When trying I'm presented only with selecting photos (which btw doesn't show up) not anything else.
When trying to save maps I'm not able to select a map (only files within).
The only way I could select files other than photos is when I just have created a map in Dropbox and is presented with that option (but can't select maps).
Is this as intended or what?

5 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome to the Community, Thomas35!

     

    Can you send me a screenshot of the exact options you see on your end? 

     

    I’ll be able to further help this way.

  • Thomas35's avatar
    Thomas35
    Explorer | Level 4
    2 years ago
    How do I send you screenshots?
    I can't see any option to attach those.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You can click on the small camera icon that should be located above your message box (right before you post your reply).

  • Thomas35's avatar
    Thomas35
    Explorer | Level 4
    2 years ago

    Here are some screenshots. 

     

    Edit: no camera icon appeared. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Thomas35, are you having this issue on the Dropbox mobile app?

     

    If so, keep in mind that you can only upload files through the mobile app, not folders.

     

    About the screenshot Nancy asked for, if you're on your phone, you might need to request the desktop version of the Community page to see the upload icon to attach your screenshot.

     

    I hope this helps!

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