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Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

I get a conflicted copy when exporting videos via a third-party app.

Hi there, Every time I export a video from Premiere - since the process takes a while - Dropbox creates a new copy (something about conflicted copy and a timestamp).  Do I need to pause Dropbox eve...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Do you have any other apps or services that could be monitoring the Dropbox folder at the same time as the creation of the file? This could be security software, indexing services, or anything else similar?

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Nope

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey fedeboraxx, can you actually send us a screenshot of how the name of the conflicted copy appears on your end, since you also mentioned something about a timestamp, so we can look into that?

    • domw's avatar
      domw
      Explorer | Level 3
      22 days ago

      Has this ever been resolved? For the last few months, every time I export a video using Adobe Media Encoder, there are two files appearing in the destination folder: one that is corrupted and cannot be played, but it has the correct name, and a playable file with the addition (Conflicted copy) after the name that the file should have.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        22 days ago

        Hey domw, can you send me a screenshot of the new files that you see on your end?

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