Forum Discussion

Aumen's avatar
Aumen
New member | Level 1
2 years ago

I get an error every time I open another user's shared link.

Im trying to open a link that somebody shared with me.  When I click on the link a new tab opens and I can see the page loading for a split second then it gives this error message: Te...
Error Messages
shared links
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Aumen! Thanks for your post and the screenshot you’ve uploaded.

Is this something you see across all browsers or in incognito mode?

The owner of the shared link hasn't deleted the folder/file it links to in the meantime, correct?

Let me know once you have more info.

  • Aumen's avatar
    Aumen
    New member | Level 1
    2 years ago

    This is in default chrome, not incognito mode.

    The owner has not deleted the folder/files.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Have you tried a different browser? Clearing cache and cookies often also works 

      That error is usually a localised one not one from Dropbox.

      • Aumen's avatar
        Aumen
        New member | Level 1
        2 years ago

        Yes I know its local. Something on my PC/Browser is interfering with the website but I dont know what it is

        Im using Google Chrome. I dont want to use a different browser.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!