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DanielAird82's avatar
DanielAird82
Explorer | Level 4
7 years ago
Solved

I get an error "something went wrong" when trying to upload to a file request on iOS

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”...
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  • Lusil's avatar
    Lusil
    7 years ago

    Quick update, peeps: this should now be fixed!

    Please let us know if anything comes up or if you have any other questions. 

    Thanks everyone!

adumbelluser's avatar
adumbelluser
Explorer | Level 3
7 years ago

File requests on iOS simply say "Something went wrong. Please try sending your files again."

I've tried with Safari & Brave in both regular and private browsing mode.

I've tried on 2 different iPads and 1 iPhone.

I've tried on 2 different WiFi networks and a cell network.

I've tried creating a new file request link.

I am able to upload files fine to the same link, on the same networks with Android and Windows devices.

All iOS devices I have tried have the latest updates.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi there adumbelluser, 

    Welcome to the Dropbox Community! I'd be more than happy to help look into this. 

    Initially, awesome work on the troubleshooting - definitely helps narrow down the behavior you're getting. 

    Could you also let me know what kind of file type you're trying to add, as well as its size? 

    Thanks in advance!

    • adumbelluser's avatar
      adumbelluser
      Explorer | Level 3
      7 years ago

      Thank you!

      The problem was discovered with a user's iPhone trying to upload relatively large image files. In the past this hasn't been an issue.

      The files I am testing with are random screenshots in JPG format about 126 KB in size.

      I've tried uploading them individually and as a group. Both ways fail.

      • adumbelluser's avatar
        adumbelluser
        Explorer | Level 3
        7 years ago

        I should also mention that in both the case of this user and my tests, the browser was not logged into a dropbox account.

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