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DanielAird82's avatar
DanielAird82
Explorer | Level 4
7 years ago
Solved

I get an error "something went wrong" when trying to upload to a file request on iOS

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”...
Error Messages
Mobile
sync
  • Lusil's avatar
    Lusil
    7 years ago

    Quick update, peeps: this should now be fixed!

    Please let us know if anything comes up or if you have any other questions. 

    Thanks everyone!

swongfb's avatar
swongfb
Explorer | Level 4
7 years ago

Unable to upload a file to a file request when accessing file request from iphone 7 mobile.

I've sent out a file request that is then accessed from a gmail app on an iphone. 

I am able to then see the file request, select a file for upload, but when I try to submit the file, Dropbox errors out saying: "Something went wrong. Please try sending your files again".

- Switching between Safari and Chrome browsers doesn't change anything. 

- I've switched between wifi networks and my phone data, but it doesn't resolve it.

- I've restarted my phone and tried accessing again.

- I've tried on both incogntio and normal regular mode.

 

 

I've tried the same file request on desktop and it successfully uploads the file.

Any idea why?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hi swongfb - welcome to our Community!

    At first, could you walk me through the exact step you take to do this and send me a screenshot of the error you get so I can investigate further?

    In addition, could you try to request the desktop mode of your browser and try again?

    Let me know what you find!

    • swongfb's avatar
      swongfb
      Explorer | Level 4
      7 years ago

      1. I have an email sent to an inbox which includes a file request url.
      2. As a recipient, I go into my Gmail app, and access that email.
      3. I click on the embedded email link.
      4. I access the File Request page where I'm prompted to "Choose Files"
      5. I choose my file from my phone.
      6. I'm prompted to put in my first name, last name, and email.
      7. I click "Upload"
      8 I receive this attached error

       [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago

        Thanks for the additional information and the screenshots swongfb!

        Could you let me know if you get the same error when you request the desktop mode of the browser you're using when accessing this file request?

        To do this on iOS 13, once the mobile site loads up, tap on the ‘Aa’ button on the left side of the URL address bar and request the desktop website. 

        Let me know the results!

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