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DanielAird82's avatar
DanielAird82
Explorer | Level 4
7 years ago
Solved

I get an error "something went wrong" when trying to upload to a file request on iOS

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”...
Error Messages
Mobile
sync
  • Lusil's avatar
    Lusil
    7 years ago

    Quick update, peeps: this should now be fixed!

    Please let us know if anything comes up or if you have any other questions. 

    Thanks everyone!

swongfb's avatar
swongfb
Explorer | Level 4
7 years ago

Desktop mode works. However, I need to make sure this works on mobile mode. Any ideas?

DanielAird82's avatar
DanielAird82
Explorer | Level 4
7 years ago
Yes, I’m getting the same errors after trying all troubleshooting steps suggested. Only thing that works is to request desktop website.
  • DanielAird82's avatar
    DanielAird82
    Explorer | Level 4
    7 years ago
    Yes I get the same errors after trying al troubleshooting steps as suggested. Only thing that works is to request desktop website but I’m hoping not to complicate the process any further for the people I’m requesting files off.
    • swongfb's avatar
      swongfb
      Explorer | Level 4
      7 years ago

      Did a little more mobile testing
      IPhone X, iOS 12.3 - does not work.
      IPhone 7, iOS 13.1 - does not work.
      IPhone 8, iOS.12 - does not work.
      Samsung Galaxy S9 works.

      Could there be something specifically related to iOS / iphones?

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