Forum Discussion

alishacomer's avatar
alishacomer
Explorer | Level 4
2 years ago

I installed the desktop app on my new computer, but my files aren't showing on my mobile app.

I got a new PC. I downloaded app for DropBox, the folder shows up in my File Explorer but the files do not show up in my iphone app without using the upload option in the app. On my old PC I was able...
desktop
Mobile
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to the Community, alishacomer! Hope you’re well. 

 

Can you clarify what you mean when saying the files don't show up on your iPhone, unless you use the Upload button?

 

If you go to your Dropbox account online, do you see the same files that appear in your File Explorer > Dropbox?

 

If not, I'd like to know the syncing status and app version of your desktop app.

 

Let me know what you find.

alishacomer's avatar
alishacomer
Explorer | Level 4
2 years ago

So when using my old desktop I could export a photo from lightroom to my 'dropbox' file in my c drive. It would sync automatically and the photo would be accessible on my iphone via dropbox app.

 

Now when I export a photo from Lightroom to the dropbox file, the green checkmark appears as if it synced but it's not available on my iphone viat dropbox app. To get it there I have to go to dropbox.com, sign in, click upload, then enter and it will show up on my iphone app...it's just more steps.  

 

My version is 209.4.3661

 

I'm not very tech savy so I hope I explained that well. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the updates and the clarification, alishacomer! If you go to www.dropbox.com and visit the location/folder where your Lightroom file should’ve been saved, do you see it there? I’d like to make sure that your desktop app syncs to your web Dropbox account first, without having to manually upload the file on the website a second time.

     

    Have you made sure that you’re seeing the same Dropbox account on www.dropbox.com and your desktop app? You can double check this by comparing the email address you see here with the one you see after following these steps on your desktop app.

    • alishacomer's avatar
      alishacomer
      Explorer | Level 4
      2 years ago

      I only see it there after I use the 'upload or drop' link. 

       

      And I think my accounts may not be synced or linked b/c on my phone it says I have 1.71GB/2.75GB open for storage BUT when I click on the icon from my taskbar it says I'm only using 10% storage???  And I've tried to sign out and back in but it's not linking up.

       

      Thank you so much for your help!!!

      • alishacomer's avatar
        alishacomer
        Explorer | Level 4
        2 years ago

        Also - the accounts use the same email address. 

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