Forum Discussion

alishacomer's avatar
alishacomer
Explorer | Level 4
2 years ago

I installed the desktop app on my new computer, but my files aren't showing on my mobile app.

I got a new PC. I downloaded app for DropBox, the folder shows up in my File Explorer but the files do not show up in my iphone app without using the upload option in the app. On my old PC I was able...
desktop
Mobile
sync
alishacomer's avatar
alishacomer
Explorer | Level 4
2 years ago

Also - the accounts use the same email address. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information alishacomer 

 

Could you try clearing the mobile app's cache and let us know if this persists?  

 

A couple of screenshots of what you see on your end would also help! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!