Forum Discussion

calmaylimited's avatar
calmaylimited
New member | Level 1
11 months ago

I installed the Dropbox app, but my files aren't syncing to my web account.

I have installed the Dropbox app on my new Windows laptop. However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account.  Wh...
desktop
sync
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey calmaylimited, sorry to hear this is happening. 

Can you clarify what you see exactly on your end? For example, I’d like to know the syncing status and app version of your Dropbox app. 

Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that? Are you able to see all of your previous web files on the Dropbox app normally?

Let me know more details and we can look into this.

Dean G's avatar
Dean G
New member | Level 1
11 months ago

I am having a similar problem where I've upgraded my laptop and have downloaded the desktop app. It says that the syncing is up to date, however the Dropbox folder is empty and I can no longer see any files when I go into Dropbox.com and sign in.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi Dean G, it sounds like you might've signed into a new Dropbox account, or a different email address. Do you see any history on the events page?

    Could you doublecheck that the email address associated with the Dropbox account on your previous laptop is the same as this one?

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