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I keep getting an error that files are corrupted when trying to open them in my Dropbox folder
Hello,
I'm experiencing a recurring issue when working with project files stored on Dropbox. Every time I try to open a project in Premiere Pro or other editing software, I get an error saying that the file is corrupted or unreadable.
This has been happening frequently and is seriously impacting my workflow. The files are saved correctly and appear to sync without problems, but once I try to open them, they seem damaged.
Has anyone else experienced this? Is there a known fix or best practice to avoid this kind of corruption when working with Dropbox and video editing software?
Thanks in advance for your help.
Best,
Romulo [removed]
14 Replies
I'm using the versions:
Mac Os Sequoia 15.3
Dropbox v. 228.4.5567- Hannah
Dropbox Community Moderator
Thanks for the update, Romulo.
Can you let me know if you're using the File Provider version of the Dropbox app or not?
Also, what's your macOS version and your Dropbox app version?
You'll see the latter by hovering over the Dropbox icon in your menu bar.
Hi Hannah
In every case, it shows the video file as corrupted.
I’m able to preview it using Quicktime Preview, but when I try to relink the media in Premiere Pro, it gives me a message saying the file is corrupted.
Even when the file is offline, I still get the same message: "The importer reported a generic error."
Thank you- Hannah
Hi there, R_RAMOS, thanks for your post and sorry to hear about this.
Which sync state are your files in when you're getting the error? Meaning, are they set to "online-only" (with a cloud icon on them) or are they "available offline" (with a green check mark)?
If they're online-only, can you first right-click them and choose "make available offline" before opening them, to see if that helps?
Let me know how it goes.
