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I need to login and logout on my Android app in order to sync files
Anything I try to sync or upload from my mobile device stays in the queue until I log out and back in. Once I do, I can sync/upload again, but after a short time it stops.
Cache has been cleared, latest updates installed, no locked folders.
Wondering if anyone else has experienced this and how to fix. Thanks!
10 Replies
- Jay
Dropbox Staff
Hi AG1979, thanks for bringing this to our attention.
Are you manually uploading files or using the camera upload feature?
Could you also clarify what you mean by syncing files in the mobile app?
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any details!
Manually uploading. I meant that when I update files (such as a text file) or try to upload a photo or other file from the mobile app, it stays in the queue and does not upload to my Dropbox (and is therefore not synced/updated on other devices ). I do not have more than 3 devices on my account, but I tried uninstalling, rebooting and reinstalling but the problem persists.
- Megan
Hey AG1979, let me also jump in here!
Would you mind clarifying your OS, along with the Dropbox version that you have installed on your device?
How long has this been an issue?
One more thing: if you temporarily switch from a WiFi to a cellular connection, do you notice the same behavior?
