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Forum Discussion

AG1979's avatar
AG1979
Explorer | Level 3
8 months ago

I need to login and logout on my Android app in order to sync files

Anything I try to sync or upload from my mobile device stays in the queue until I log out and back in. Once I do, I can sync/upload again, but after a short time it stops.  Cache has been cleared, ...
Android
Mobile
upload
AG1979's avatar
AG1979
Explorer | Level 3
8 months ago

Manually uploading. I meant that when I update files (such as a text file) or try to upload a photo or other file from the mobile app, it stays in the queue and does not upload to my Dropbox (and is therefore not synced/updated on other devices ). I do not have more than 3 devices on my account, but I tried uninstalling, rebooting and reinstalling but the problem persists.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey AG1979, let me also jump in here!

Would you mind clarifying your OS, along with the Dropbox version that you have installed on your device?

How long has this been an issue? 

One more thing: if you temporarily switch from a WiFi to a cellular connection, do you notice the same behavior? 

  • AG1979's avatar
    AG1979
    Explorer | Level 3
    8 months ago

    It is Android (Google Pixel 7), doesn't matter if of data or wifi same issue persists, Dropbox latest version 418.2.2 and it's been happening for about a month. Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thank you for clarifying AG1979! 

      I'd like to ask for a few step-by-step screenshots if it's not too much trouble. They'll help me get a visual too.😇

      You should be able to click the camera-like icon when replying back to me, and attach them here. 

      • AG1979's avatar
        AG1979
        Explorer | Level 3
        8 months ago

        I'm not sure what screen shots you are looking for. Basically anytime I try to either upload a file or edit/save an existing file, it shows pending uploads and the status is "queud" and it never uploads unless I log out and log back in. Then a few minutes after I log back in, it starts happening again.

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