Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
10 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive.

I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomorrow morning.

Since doing so the drive remains at 90-100% usage, but not a single file has been uploaded in over 4 hours. It shows 0 bytes transferred in the Dropbox app.

 

How do I get it to do it's job and actually start the backup?

Computer Backup
desktop
Dropbox Backup
sync

8 Replies

Sort By
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Kalak, and thanks for posting on our Community. 

     

    Did you unplug and plug the external drive again and still nothing? 

     

    Can you send me two screenshots of what you see here and here? 

     

    Keep me in the loop.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for clarifying that for me Kalak 

         

        If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? 

         

        If not, please let me know and I'll reach out via email to have a  further look internally. 

    • Kalak's avatar
      Kalak
      Helpful | Level 5
      10 months ago

      @Nancy - Screenshots above. This is what happens as soon as I open the Dropbox app, and it stays like this even though it's not uploading/backing up a single byte of data.

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey Kalak - thanks for the screenshots and the additional information.

         

        Can you please also clarify the size of the external drive and how much data you've stored there? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!