Forum Discussion

muddleglum's avatar
muddleglum
New member | Level 2
9 months ago

I reinstalled the Dropbox app and now I'm being asked to rename the old folder and create a new one.

I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dro...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey muddleglum - sorry to hear you're having issues with this. 

Did you delete your old Dropbox folder folder before reinstalling? Also, did you try quitting and relaunching the app since you noticed this?

If it persists after rebooting, can you send us a screenshot of the error you get to  have a visual too?

Thanks!

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