Forum Discussion

MandyWang's avatar
MandyWang
Explorer | Level 3
9 months ago

I see a "Folder updates in progress, please try again later" error and I can't share any folder.

Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in th...
Error Messages
Shared Folders
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for posting this here, MandyWang! 

Can you post a screenshot of the error you’re receiving, so that I can take a look? 

Can you also test this via a completely different browser (if you haven’t already) and let me know what you see?

Keep me in the loop for more updates.

  • MandyWang's avatar
    MandyWang
    Explorer | Level 3
    9 months ago

    Hi Nancy

    Thanks for getting back to me. I have tried with both Chrome and Safari. Here is the message. this was a new build folder; there is no file open in there. The folder was built 2 hours ago. 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey MandyWang, let me also jump in here!

      How many files are in the folder itself? Also, how many people are you trying to share the folder with?

      Have you tried clearing your browser's cache, closing it temporarily and then restarting it? 

      Let me know if this happens with all the folders you're creating on your end.

      • MandyWang's avatar
        MandyWang
        Explorer | Level 3
        9 months ago

        Hi Megan

        I tried to clear the cache, but it still does not work. There are 10 folders in the root folder, but only 1 Word doc is in there. I was trying to share the folder with five people. I am now having an issue opening the Word doc; it keeps getting stuck on the loading screen. This is happening to every folder I built or shared with me.  

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