Forum Discussion

MandyWang's avatar
MandyWang
Explorer | Level 3
9 months ago

I see a "Folder updates in progress, please try again later" error and I can't share any folder.

Hi Dropbox team Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in th...
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Shared Folders
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MandyWang's avatar
MandyWang
Explorer | Level 3
9 months ago

Hi Nancy

Thanks for getting back to me. I have tried with both Chrome and Safari. Here is the message. this was a new build folder; there is no file open in there. The folder was built 2 hours ago. 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey MandyWang, let me also jump in here!

How many files are in the folder itself? Also, how many people are you trying to share the folder with?

Have you tried clearing your browser's cache, closing it temporarily and then restarting it? 

Let me know if this happens with all the folders you're creating on your end.

  • MandyWang's avatar
    MandyWang
    Explorer | Level 3
    9 months ago

    Hi Megan

    I tried to clear the cache, but it still does not work. There are 10 folders in the root folder, but only 1 Word doc is in there. I was trying to share the folder with five people. I am now having an issue opening the Word doc; it keeps getting stuck on the loading screen. This is happening to every folder I built or shared with me.  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey MandyWang, thanks for the update!

      Do you use our desktop app, by any chance? If so, do you notice the same behavior when trying to share content that way?

      Also, have you tried another network since you first noticed this?

      • MandyWang's avatar
        MandyWang
        Explorer | Level 3
        9 months ago

        Hi No, I have been working on the browser only. Due to the file size in some other folder, I don't see the point of using the desktop app. I have used my home network, my mobile hotspot, and my office network and have had the same issue. 

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